Reacts Pro Plan: Free Subscription for Our Members

The FMRQ is facilitating access to the Reacts platform for Quebec resident doctors, in agreement with the MSSS and Quebec’s faculties of medicine.

Reacts, a tool for secure communication and teleconsultation

In the context of the COVID-19 pandemic, where access to hospitals and clinics is restricted, you will be able to communicate and share files securely with your colleagues. 

You will also be able to use the platform to carry out teleconsultations with patients. However, you must first reach an agreement with your supervising (staff) physicians and comply with the benchmarks established by the Collège des médecins du Québec (in French only).

Note that the Canadian Medical Association has contributed financially to the deployment of the platform through a subsidy it awarded to Innovative Imaging Technologies, the Quebec company that created Reacts.

To have access to Reacts

First you have to create an account. Instructions on how to do that were emailed to you on April 20, 2020. Failing that, please contact the FMRQ at reacts-info@fmrq.qc.ca.

Here after is additional documentation on Reacts 


Reacts: What is it?

Reacts is a secure, collaborative digital platform developed by Quebec company, Innovative Imaging Technologies (IIT) Inc., whose team comprises Quebec doctors and innovators. The MSSS-certified platform is used in many Quebec establishments, as well as across Canada and in more than 80 countries. 

The platform is easy to deploy, and uses existing devices and equipment (computers, tablets, smartphones). Access is free of charge for patients. Servers are hosted by a secure data centre in Quebec. 

Helpful functionalities for resident doctors 

Secure communications and coordination of care among professionals via secure messaging.

- Text messages (one-on-one, and group chat)

- Secure sharing and transfer of files, photos, and documents

- Ability to create discussion groups (collaborative space)

- Ability to archive chats and their content for uploading to file notes

- “Call duty” functionality

Secure audio-video calls for teleconsultations and virtual sessions among professionals and with patients.

- One-on-one virtual sessions and teleconsultations 

- Virtual group sessions (maximum of 6 participants in all)

Technical teleassistance, remote supervision, and interactive remote guidance for procedures, wound care, and technical adjustments during call duty 

Reacts for teleconsultations: Where do I start?

 Some basic recommendations before you start: 

1- The telemedicine option is not for every patient. For technological or other reasons, some patients will not be good candidates for video consultations. In such cases, a telephone call is preferable.

2- The quality of video teleconsultations will be directly linked to the quality of the internet connection used (regardless of whether the connection is via WiFi or cellular). So it is important to be sure to have an adequate internet connection (on the patient’s end as well).

3- To access the Web version, the Chrome browser must be used.

4- Make sure you have the patient’s phone number(s) as Plan B in case you experience technical difficulties during the video call. Also make sure the patient has a number to call if (s)he has any questions or problems.

5- If you are conducting your virtual consultations on a mobile device, make sure you plug in your device to a power source, because videoconferencing drains mobile device batteries quickly.

6- The Reacts tutorials for the app are on YouTube. Some establishments block access to YouTube on their internal network, in which case you might have to watch them on your personal device. 

Step-by-step guide for preparing your first use of the Reacts app (Pro subscription)

We remind you of the importance of documenting the different interventions in writing or in your respective tools (electronic medical records, computerized clinical charts, etc.).

FAQs

Need help?

The FMRQ has chosen to make Reacts available as quickly as possible to its members, and we are working on facilitating the use of this new work tool and organizing support teams.

You may contact your telehealth coordination centres  or the technological pilots for each establishment.

Please note that we will not be able to answer questions of a procedural nature concerning your clinic or establishment (e.g., where and how to document the report on a session, or how to bill). 

Thank you for your understanding!